A SASE Leader
Netskope, a global cybersecurity leader, is redefining cloud, data, and network security to help organizations apply zero trust principles to protect data. Fast and easy to use, the Netskope platform provides optimized access and real-time security for people, devices, and data anywhere they go. Netskope helps customers reduce risk, accelerate performance, and get unrivaled visibility into any cloud, web, and private application activity. Thousands of customers, including more than 25 of the Fortune 100, trust Netskope and its powerful NewEdge network to address evolving threats, new risks, technology shifts, organizational and network changes, and new regulatory requirements. Learn how Netskope helps customers be ready for anything on their SASE journey.
Services we performed
Solution/Approach
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Web service (cross platform) created to download files larger than 12 MB.
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Using the most recent milestone data, a formula field was constructed to update the Next SLA Column. To appropriately display the Next SLA Breach column, refresh the listview every minute.
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Implemented full Service Cloud for the Netskope Customer Service.
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Case Management
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Email-to-Case for Global Region
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Case Assignment to Queue as per Region by Flow
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Case Routing to Support Engineer by Oqueue base Omni Channel
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Custom Case Escalation as per requirement
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Results/Outcome and Benefits